Is bluehost hosting having issue/problem lately? Why is their server downtime increased dramatically, and the bluehost technical support team is so hard to be reach? What is the caused for this bluehost problems?
I having difficulties to get connected to bluehost live chat, and the fact is that their waiting queue is taken too long. Even after you are connected to available live chat support, they are too busy and expect to be serve slowly as well. What’s wrong with bluehost lately??
I was told that the server that i am using is having hard disk RAID crash… they not sure what caused this server problem but they are investigating on it. They get the hardware replace, and website restored, thanks that bluehost performed server backup earlier. Following few days, my website is still having some downtime problem occasionally, and the cause is still unknown.
I understood & told by bluehost support that they are upgrading their servers.. its a major server hardware upgrading and lots of servers are involved. Is this mean most of bluehost technical team are too busy with the server upgrading work, and no time to perform their routine to maintain the server in good condition??
Fact is that, during the server upgrading process, the downtime should be keep to the minimum. And thus not causing lots more other problem to customer. If customers having problem they will go bugs the support team, and causing the support team to be even more tight up with their work.
Resource: http://www.bluehostreview.org/bluehost-website-got-hacked/
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4 Responses to “Bluehost problem lately?”
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January 19th, 2009 at 11:45 am
I’ve noticed that tech support is increasingly hard to contact via phone and chat. Chat used to take 3 minutes, tops; now it can take up to 30 minutes to get connected. One service call the other day took 60 minutes to get resolved (webmail went down completely after a server upgrade hacked up our files).
Another thing I’ve noticed…I have had multiple instances of my .htaccess files being deleted or renamed/made void, and other files which have been updated seem to have been reverted to old versions (with about 5 clients responding “I could’ve sworn I saw that update on the page…what might have happened?”) They always have to go in and “refresh” something or “replace a deleted file”…all in all, when it’s a tech issue I cannot fix, it’s very frustrating. I have referred over 10 clients to Bluehost within the past year, and one has since had to leave. I really love this service and I hope they stop their slow downhill roll; I don’t want to have to do what I did to IPower and bail out completely.
Please Bluehost, don’t lose your awesome quality and customer service. If not for me, then do it for humanity!
January 19th, 2009 at 11:57 am
sorry to hear your bad experience at bluehost hosting.
its rare to have cpanel hosting hacked and planted code via hosting server. Unless its caused by vulnerable scripts that run from your website. Always make sure you have the secure and safe scripts running, and make sure your hosting account is always with strong password combination. Thus can avoid the hacking incident.
best regards,
charles
May 21st, 2009 at 6:33 pm
idk about anyone else but Bluehost Tech Support (both email and phone) is horrible. When I called for tech assistance on a webiste I’m working on the guy who answered was rude and argumentative; even after I told him I didn’t like how he was speaking to me he continued. Email support is no better; they give canned responses and 2 or 3 line quick comments; no solutions offered outside what you could find doing a simple search on Google. Their other departments are good friendly and courteous but not tech support so if your tech savvy and will never need their assist then find but if not I’d stay clear and go with another host.
May 22nd, 2009 at 9:53 am
phone support is not recommended for technical problem, it might be too difficult to get the problem solved on the spot.
you can try bluehost email ticketing or bluehost live chat support online. its much more effective using this channel.