Bluehost folks changed something & my open source application stopped working. I couldn’t get any help that was easy for me to understand. I am a network engineer working for Cisco … if I don’t understand, I’m not sure how many would. Anyway, finally let my domain expire. I wanted to transfer my domain to another ISP but they are charging me some $80 to renew so that I can transfer. I don’t understand this. I’m going to proceed with legal action against them.

Support [5:33:56 AM]: Welcome to our real-time support chat. Please type in your MAIN DOMAIN name if you have an account with us. Ask your questions in FULL SENTENCES as each answer may take 2 to 4 minutes.
Me [5:33:56 AM]: I cannot get any rails application up and run?
Support [5:34:12 AM]: then i suggest creating a ticket at helpdesk.bluehost.com for the scripting team
[5:34:23 AM]: they are the only team that provides support for rails
Me [5:37:08 AM]: i
[5:37:33 AM]: well i have been your customer for nearly one year
[5:37:44 AM]: and I have NEVER had any thing up and running from the first da
[5:37:46 AM]: y
Support [5:38:42 AM]: I’m not sure what you want me to say to that
Me [5:39:13 AM]: and i waited almost 30 min for your to response
[5:39:24 AM]: why cannot you just write “write to helpdesk for support”
[5:39:33 AM]: then you save me and yourself time

new hosting account are commonly placed in new server, with the rest of new users too. Its this time when the server are very busy and user keep uploading files to server, and test out their own script. this might cause the server to run slow.

Anyhow, if you face any problem with the bluehost server, you should live chat with support and get them informed about that.

for your rails error… send an email to support is the quickest.

My hosting is very very very slow and every time I type anything on ssh console I need to wait couple of secounds before I get any response.

My rails application always get destroyed by weird message =>

Application error
Rails application failed to start properly

So NEVER buy from bluehost they suck too much, nothing worked from day one!