Bluehost cpanel come with a lot of tools that you can use to enhance your current websites, we had review a number of these tools. The next bluehost partner program that we are interested to review is this websitealive customer chat service. Beside websitealive, you can use other live chat software for example liveperson chat system, which offering similar features. Websitealive offering live chat via web browser and mobile device, you website visitor can initiate live chat with your mobile device too. If you are selling web services online, and your clients are 24/7, or on the go type… this extra mobile chat feature is the feature that you need.
Bluehost hosting offering bunch of good software & tools, tested and selected tools that recommended to bluehost customers. Someone doing online business startup, definately this will benefit for them. Beside, bluehost also offering $75 free marketing credits, and free online backup services via Mozy. You can now signup bluehost discount price $3.95 per month instead of regular price $6.95!
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Is bluehost hosting having issue/problem lately? Why is their server downtime increased dramatically, and the bluehost technical support team is so hard to be reach? What is the caused for this bluehost problems?
I having difficulties to get connected to bluehost live chat, and the fact is that their waiting queue is taken too long. Even after you are connected to available live chat support, they are too busy and expect to be serve slowly as well. What’s wrong with bluehost lately??
I was told that the server that i am using is having hard disk RAID crash… they not sure what caused this server problem but they are investigating on it. They get the hardware replace, and website restored, thanks that bluehost performed server backup earlier. Following few days, my website is still having some downtime problem occasionally, and the cause is still unknown.
I understood & told by bluehost support that they are upgrading their servers.. its a major server hardware upgrading and lots of servers are involved. Is this mean most of bluehost technical team are too busy with the server upgrading work, and no time to perform their routine to maintain the server in good condition??
Fact is that, during the server upgrading process, the downtime should be keep to the minimum. And thus not causing lots more other problem to customer. If customers having problem they will go bugs the support team, and causing the support team to be even more tight up with their work.
Resource: http://www.bluehostreview.org/bluehost-website-got-hacked/
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My personal opinion about Blue Host phone support
Today instead of using the usual Bluehost email support or live chat with support team, i try to give bluehost a call at their toll free numbers. Picked up the phone and dial (888) 401-4678”… and i get through, with a short IVR, i get to the support team. And i asked some question regarding upgrade to bluehost dedicated server. And now i got the answer for that already. Simple and fast.
BlueHost Toll Free 24/7
(888) 401-HOST
(888) 401-4678
Outside the U.S: 801-765-9400
Go to Bluehost Hosting
I think bluehost had done a wonderful job in providing good customer support and phone support. I really dont like those host, that makes me waiting over the phone and have to listen to machine voice, and end up in french speaking support team 
. Bluehost 10 years plus experience, they does knows what the customer needs.
Other than phone support, bluehost.com also offers:
- Bluehost Live chat
- Bluehost email support ticket to helpdesk
- Bluehost forum discussion and helps
- Bluehost knowledgebase support center
Go to Bluehost Hosting
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From the blue host homepage: www.bluehost.com , at the bottom-left corner you will find the “live chat” features. Clicking on it bring up a small windows, to get this, make sure you not have popup blocker etc that will prevent pop windows. And you can choose to contact which bluehost support department, here is the list of all departments:
- Bluehost Support Department
- Bluehost Abuse Department
- Bluehost Sales Department
- Bluehost Billing Department
- Bluehost Affiliate Department
They using websitealive4 live chat system, which is one of the industry leading live support system. Enter your name and question. Also include in the problem description and your bluehost hosted domain names.
Through my one and a half month stay at bluehost hosting, I been contacted bluehost support team three times for some technical things. Once was because my website is suddently running slow, and so i start the live chat and contact bluehost support. I was chat with support members named: Stoney, TIM, and also JIM. They are very helpful and get my problem solved on the spot.
Visit Bluehost Live Support
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